FAQs

 

❓ Frequently Asked Questions – Zests.shop

Legal Name: Zests.shop
Phone Support: +971 050 271 4703
Email: support@zests.shop
Physical Address: 76 Mohammed Bin Shaiban Al Muhairi Street, Abu Dhabi AZ, United Arab Emirates

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1. What products do you sell?

We specialize in a curated collection of coffee mugs, tea mugs, and teapots, offering both timeless designs and unique pieces to elevate your tea and coffee experience.

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2. Do you offer free shipping?

Yes! We offer free shipping across the United Arab Emirates on all orders—no minimum required.

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3. How long does delivery take?

Orders within the UAE are typically delivered in 2–4 business days. You'll receive a tracking number once your order is dispatched.

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4. Do you ship internationally?

Currently, we ship only within the UAE. We're working on expanding our delivery zones soon.

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5. Can I return or exchange a product?

Yes, we accept returns within 14 days of delivery for unused items in original condition. For more details, visit our Return & Refund Policy.

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6. What if I receive a damaged or wrong item?

We’re sorry that happened! Please email us at support@zests.shop within 48 hours of delivery with a photo, and we’ll make it right.

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7. How can I contact you?

You can reach us via:
📧 Email: support@zests.shop
📞 Phone: +971 050 271 4703

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8. Are your products dishwasher or microwave safe?

Product care varies—please check the individual product descriptions. Many of our items are dishwasher-safe, but handwashing is often recommended to preserve the finish.